Terms and conditions
Terms and Conditions
Last updated: March 2025
Welcome to Anemone Blue Florist! These terms and conditions govern your use of our website and services. By using our site, you agree to these terms. If you do not agree, please do not use our website.
1. General Information
1.1. Anemone Blue Florist (“we,” “us,” or “our”) operates this website, located at https://www.anemoneblue.co.uk, and provides floral arrangements and related services. 1.2. These terms and conditions apply to all users of our website, including customers, visitors, and others.
2. Product Information
2.1. All products shown on our website, including floral arrangements and gifts, are subject to availability.
2.2. We make every effort to provide accurate descriptions and images of our products, but colors, styles, and designs may vary slightly due to seasonal variations and product availability.
3. Pricing and Payment
3.1. All prices listed on the website are in pounds sterling (GBP) and include any applicable taxes unless stated otherwise.
3.2. Payments must be made at the time of purchase using our accepted payment methods, including credit/debit cards and other payment services.
3.3. Prices may change without notice, but any changes will not affect orders already placed.
4. Order Confirmation and Delivery
4.1. After placing an order, you will receive an email confirmation with your order details. Please check this confirmation carefully for accuracy.
4.2. We offer delivery services within England, and delivery charges will be calculated at checkout.
4.3. Delivery times and dates are estimated, and while we strive to meet them, we cannot guarantee delivery at a specific time or date.
4.4. We are not responsible for delays caused by factors beyond our control, such as weather conditions, strikes, or issues with third-party delivery services.
5. Returns and Refunds
We strive to provide fresh, high-quality flowers and excellent service. However, if you are not satisfied with your order or if we are unable to fulfill your request, our refund policy is as follows:
5.1. Order Cancellations
- Orders canceled at least 24 hours before the scheduled delivery date are eligible for a full refund.
- Same-day and last-minute cancellations may not be eligible for a full refund, depending on preparation status.
5.2. Quality Issues
- If your flowers arrive damaged, wilted, or not as described, please contact us within 24 hours of delivery with photos. We will assess the issue and offer a replacement or a full/partial refund.
5.3. Delivery Issues
- If we are unable to deliver your order due to unforeseen circumstances, we will notify you as soon as possible and issue a full refund.
- If delivery is unsuccessful due to incorrect address details or recipient unavailability, a re-delivery fee may apply.
5.4. Non-Refundable Situations
- Slight variations in flower arrangements due to seasonal availability.
- Orders refused by the recipient (unless due to quality issues).
- Delays caused by extreme weather or circumstances beyond our control.
For refund requests, please contact our customer service team with your order details. Refunds are typically processed within 5-7 business days.
6. User Responsibilities
6.1. By using our website, you agree to provide accurate and complete information when placing orders.
6.2. You are responsible for ensuring that the delivery address provided is correct and complete. We are not responsible for undelivered orders due to incorrect or incomplete information.
7. Intellectual Property
7.1. All content on this website, including images, logos, text, and graphics, is the property of Anemone Blue Florist and is protected by intellectual property laws.
7.2. You may not use, reproduce, or distribute any content from our website without prior written permission from us.
8. Limitation of Liability
8.1. To the fullest extent permitted by law, Anemone Blue Florist will not be liable for any direct, indirect, or consequential damages resulting from the use of our website, products, or services.
8.2. We do not guarantee that the website will be error-free, and we are not liable for any technical issues or interruptions in service.
9. Privacy
9.1. We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found on our website.
9.2. By using our site, you agree to the collection and use of your data as outlined in our Privacy Policy.
10. Modifications to the Terms
10.1. We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page with the updated date.
10.2. Your continued use of the website after changes are posted will constitute your acceptance of the modified terms.
11. Governing Law
11.1. These terms and conditions are governed by the laws of England. Any disputes will be resolved in the courts located in England.
12. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at: Anemone Blue Florist
Email: info@anemoneblue.co.uk
Phone: 07718 125 145
Address: Anemone Blue, Mersham Hatch, Ashford, Kent, TN25 6NH
