Refund policy

Florist Refund Policy

We strive to provide fresh, high-quality flowers and excellent service. However, if you are not satisfied with your order or if we are unable to fulfill your request, our refund policy is as follows:

1. Order Cancellations

• Orders canceled at least 24 hours before the scheduled delivery date are eligible for a full refund.
• Same-day and last-minute cancellations may not be eligible for a full refund, depending on preparation status.

2. Quality Issues

• If your flowers arrive damaged, wilted, or not as described, please contact us within 24 hours of delivery with photos. We will assess the issue and offer a replacement or a full/partial refund.

3. Delivery Issues

• If we are unable to deliver your order due to unforeseen circumstances, we will notify you as soon as possible and issue a full refund.
• If delivery is unsuccessful due to incorrect address details or recipient unavailability, a re-delivery fee may apply.

4. Non-Refundable Situations

• Slight variations in flower arrangements due to seasonal availability.
• Orders refused by the recipient (unless due to quality issues).
• Delays caused by extreme weather or circumstances beyond our control.

For refund requests, please contact our customer service team with your order details. Refunds are typically processed within 5-7 business days.